Privacy Policy
Last updated: 10 June 2026
1. Introduction
Elevate Quality Advisory Group ABN 35 174 012 897 ("we", "us", "our") is committed to protecting the privacy of the personal information we collect and handle. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website elevateqagroup.com.au, engage our consulting services, or interact with us in any way.
2. Who We Are
Elevate Quality Advisory Group provides specialist consulting, training, and advisory services for aged care providers and NDIS organisations across Australia. Our principal consultant is Gerri Simmons, RN, MBA, MAICD, MACN.
Contact for privacy enquiries:
Email: [email protected]
3. Information We Collect
We may collect the following types of personal information:
- Contact details — your name, email address, phone number, and organisation name, provided when you complete a contact or enquiry form on our website.
- Account information — your name, email address, and a password (stored in encrypted form) if you are provided access to our Members Portal.
- Payment information — when you purchase a training course or masterclass, your payment is processed securely by Stripe. We do not store your credit card details; they are handled entirely by Stripe in accordance with PCI-DSS standards.
- Usage data — technical information such as your IP address, browser type, pages visited, and time spent on our site, collected automatically through standard web server logs.
- Communication records — records of correspondence between you and us, including emails and form submissions.
We do not generally collect sensitive information (as defined by the Privacy Act) through our website. If sensitive information is required in the course of a consulting engagement, we will obtain your explicit consent before collecting it.
4. How We Collect Information
We collect personal information through:
- Contact and enquiry forms on our website
- Course registration and payment processes
- Members Portal account creation (by an administrator on your behalf)
- Direct communications with us (email, phone, meetings)
- Automatically through cookies and web server logs when you browse our website
Where practicable, we will collect personal information directly from you. We will not collect information by unlawful or unfair means.
5. Why We Collect and Use Your Information
We collect and use personal information for the following purposes:
- To respond to your enquiries and provide information about our services
- To deliver consulting, training, and advisory services
- To process course registrations and payments
- To manage your Members Portal account and provide access to resources, templates, and online courses
- To send you booking confirmations, password reset emails, and other transactional communications
- To improve our website, services, and user experience
- To comply with our legal and regulatory obligations
We will only use your personal information for the purpose for which it was collected, or a directly related secondary purpose that you would reasonably expect, unless we have your consent or are otherwise required or authorised by law.
6. Disclosure of Your Information
We may disclose your personal information to:
- Stripe — our payment processor, for processing course and masterclass payments
- Cloud service providers — for secure data storage and website hosting
- Email service providers — for sending transactional emails (booking confirmations, password resets)
- Professional advisors — such as accountants or legal advisors, where necessary
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
7. Overseas Disclosure
Some of our service providers (such as cloud hosting and payment processing) may store or process data on servers located outside Australia, including in the United States. Where we disclose your information to overseas recipients, we take reasonable steps to ensure they comply with the APPs or are subject to substantially similar privacy protections.
8. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
- Encryption of passwords using industry-standard hashing algorithms
- Secure, encrypted connections (HTTPS/SSL) for all data transmitted through our website
- Access controls limiting who can view personal information
- Secure cloud storage with access restricted to authorised personnel
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we will take reasonable steps to destroy or de-identify the information.
9. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyse website usage. Cookies are small text files stored on your device.
We may use:
- Essential cookies — necessary for the website to function, including authentication and session management
- Analytics cookies — to help us understand how visitors use our site so we can improve it
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.
10. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, or misleading.
To make a request, please contact us at [email protected]. We will respond to your request within 30 days. There is no charge for making a request, though we may charge a reasonable fee for providing access if significant effort is involved.
In certain circumstances, we may refuse your request for access or correction, in which case we will provide you with written reasons and information about how to complain.
11. Complaints
If you believe we have breached the APPs or handled your personal information inappropriately, you may lodge a complaint by contacting us at:
Email: [email protected]
We will acknowledge your complaint within 7 days and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
12. Data Breaches
In the event of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will notify the affected individuals and the OAIC as required under the Notifiable Data Breaches scheme of the Privacy Act 1988.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Elevate Quality Advisory Group
Email: [email protected]
Website: elevateqagroup.com.au