Elevate Academy
Bespoke learning that grows with you.
From tailored one-on-one and team training to upcoming self-paced micro-learning in leadership and governance, Elevate Academy is designed to help individuals and organisations learn and grow with confidence.
Complaints Leadership Workshop
Build trust. Prevent escalation. Create safer care.
A practical, interactive workshop for leaders who want to turn complaints into opportunities to strengthen trust, improve outcomes and prevent escalation to the Commission.
"Complaints don't define organisations. How we respond to them does."
Every complaint is a moment that defines trust. This workshop equips leaders with the mindset, skills and tools to resolve concerns early and strengthen relationships that last.
You will learn how to:
Understand why families complain
Identify the real concerns behind the complaint
Respond with empathy and strengthen trust
Communicate with confidence in difficult situations
Apply the RESOLVE Framework to every complaint
Develop an action plan to improve your practice
What you will gain:
Practical tools you can use immediately
Stronger relationships with residents, families and staff
Fewer escalations to the Commission
Reduced time and stress
Handle complaints with confidence and consistency
A personalised action plan for your organisation
Who should attend?
Facility Managers
Operational / Site Managers
Anyone leading or managing complaints
Clinical Leaders
Quality & Risk Officers
Leadership teams
What's included
Comprehensive workbook
Practical tools and templates
RESOLVE wallet card
Certificate of completion
In-house or public sessions available
"One of the best complaint management workshops I've attended. Practical, engaging and immediately useful."
— Workshop Participant
Interested?
Enquire today to book this workshop for your team or to find out about upcoming public sessions.
Enquire TodayThe Art of Audit™ in Aged Care Webinar
3-Hour Foundations Masterclass
Finding Risks Before They Become Incidents, Complaints or Non-Conformances
Most aged care providers already have audit tools. What many don't have is a workforce equipped to interpret what the data is telling them.
An audit score, dashboard or compliance report only has value if the information behind it is accurate, meaningful and translated into action.
The Art of Audit™ in Aged Care is a practical masterclass designed to help aged care professionals move beyond simply completing audits to understanding what audit findings really mean, how to identify emerging risks, and how to turn data into meaningful improvements for residents, staff and organisations.
In this masterclass, you'll learn:
Why auditing is about more than compliance
How to identify weak signals and emerging risks
The difference between proactive, reactive and targeted auditing
How to test documentation integrity and data quality
The principles of trace-forward and trace-backward auditing
How to identify potential system failures and root causes
Turning audit findings into meaningful actions and micro-learning opportunities
How to provide stronger governance assurance to management and boards
Who should attend?
This session is ideal for:
Quality Managers
Clinical Managers
Facility Managers
Registered Nurses
Governance Officers
Internal Auditors
Risk and Compliance Professionals
Emerging leaders interested in quality and clinical governance
Why attend?
The strengthened Aged Care Standards place increasing emphasis on governance, risk management, continuous improvement and consumer outcomes.
This masterclass will help you develop practical skills that can be applied immediately within your service.
Small Cohort Learning
To ensure a high-quality, interactive learning experience, places in this masterclass are strictly limited.
We keep our cohorts small so every participant has the opportunity to engage, ask questions, and apply the content meaningfully to their own service context.
Register your interest to be first to know when new dates are announced.
Interested?
There are no scheduled dates for this masterclass at this time.
Register your interest below and we'll be in touch when new dates are announced, or to discuss tailored delivery for your team.
Register Your InterestWe'll notify you when dates are released
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Interested in The Art of Audit™ in Aged Care or any of our training offerings? Share your details below and we'll be in touch.
Why Choose Elevate Academy?
Tailored to Your Needs
Every program is customised to address your specific challenges and goals.
Expert Facilitators
Learn from experienced professionals with deep knowledge of aged care and NDIS sectors.
Practical & Actionable
Our training focuses on real-world application with tools and strategies you can implement immediately.